Fees Policy

 New fees effective 10/7/23. PLEASE SEE BELOW.

Fees Policy

Keilor Village Medical is a private billing clinic (please refer to our 'Fees Explained' statement for more detailed information about KVM fees). Our 'Patient Information Sheet' and 'Privacy Policy' may be accessed in the waiting rooms. Please ask our receptionists for a copy to read. All patients will need to finalise their accounts at the time of consultation. Payments can be accepted in the form of  EFTPOS, MasterCard or VISA. Patients can claim their Medicare benefit and have it paid into their bank account through our clinic’s EFTPOS terminal. Keilor Village Medical uses TYRO, an efficient merchant transaction facility that ensures rebates appear in a savings/cheque account within seconds. Patients are encouraged to register their bank account details with Medicare (Easy Claim) or through the ‘MyGov’ website to ensure automatic processing of the patient rebate. The fees at Keilor Village Medical are determined by a combination of factors including - the Australian Medical Association recommended rates and costs associated with running a private medical practice.

The following groups are billed at reduced rates, with reduced out of pocket costs to the patient:

• Department of Veteran Affairs
• Children < 16 years
• Concessions for 'Pensioner' and 'Health Care Card' holders 

Occasionally, there may be some other appointment types that may be bulk billed but this is at the discretion of the individual doctor and only apply to certain circumstances, e.g., review/discussion of results, brief Telehealth consultations, targeted government programs etc.

Medical Reports

Medical reports, procedures, dressings, vaccines and other items incur a separate fee. Additionally, transfer of medical records and printing attract an administration fee. Please ask at Reception for a full explanation in relation to our fees.

WorkCover and Transport Accident Commission (TAC) Treatments

Keilor Village Medical does not directly invoice WorkCover, TAC or employers for your treatment. You will be asked to settle your account at the time of your treatment. You should be aware that the cost of treatment may be in excess of the amount WorkCover or TAC may reimburse.

Medical Examinations

Medical examinations such as for insurance, legal, pre-employment, taxi driver’s licences, truck driver’s licences (commercial vehicle exams & reports) and superannuation purposes do not attract a Medicare rebate and must be paid for at the time of consultation. Medical examinations attract various rates, for e.g., commercial vehicle exams range between $118.00 - $230.00.

Prescriptions

Keilor Village Medical offers an online script service via Health Engine and our website home page. Clients are requested to click on the SCRIPT REQUEST (green) button and respond to questions confirming their identification and patient status etc., at the practice. Scripts will be actioned by the attending GP within 48 hours and may be picked up at the clinic or sent as a QR code to your phone or the pharmacy. A $32 fee is charged to the client ($30 KVM, $2 Health Engine fee). Scripts requested over the phone or online are also charged at $32.

Cancellation and Missed Appointments

It is requested that appointments be cancelled at least 24 hours prior by calling the clinic on 9331 6967 or cancelling through the Health Engine app. Patients may also email the clinic at keilorvillagemedical@gmail.com, or through our 'Online Enquiry Service' (on our website). Appointments cancelled within 24 hours, or failure to attend, will incur a standard consultation fee of $64.20 (after first warning, i.e., second appointment), the equivalent of a reduced, standard consultation. Patients will not be permitted to make an appointment until outstanding fee accounts are settled. Accounts may be paid over the phone or in person at the clinic.

The following is provided as a basic guide to common fees based on the Medicare rebates for consultations as of July 10, 2023. There is a $20 surcharge for ALL consultations on Saturdays when the clinic is open.

The practice will not be attended on Public Holidays and offers an excellent after hours’ service through the National Home Doctor Service (13 7425 OR 13 SICK).

Prospective nursing home, home, and aged care facility visits should be discussed and reviewed in consultation with each GP. Out of hours and inside practice opening hours will be taken into consideration.

Consultations

Online Bookings

Appointments are made in 15 minute increments. A standard appointment is 15 minutes and a long appointment 30 minutes. When booking online for the first time, you will be asked if you require a standard or long appointment. For subsequent consultations, that require a long or prolonged visit, clients are asked to contact the clinic directly on 9331 6967. Before checking into the Waiting Room, please confirm at Reception the length of appointment you have booked. Our friendly receptionists will reiterate any out of pocket fees and the rebate available. Patients who have booked online through Health Engine will receive a SMS notification updating their position in the Waiting Room queue, after they have checked into Reception.

Monday to Friday 9am to 6pm - It is preferred that patients attend the clinic in person for treatment. Telehealth (phone) consultations may be bulk billed for results, but complex consultations WILL ATTRACT OUT OF POCKET FEES.

* 'TELEHEALTH' CONSULTATION - STANDARD 91891 $41.20 Medicare Rebate

Monday to Friday 9am to 6pm Pensioners and Health Care Card (HCC), C<16YO attract reduced fees

C<16 yo $10 less than listed fees below, e.g., Item # 23 - $54.20 ($41.20 rebate) OPE - $13

• DVA patients will be bulk billed
• DVA patients must present their cards at Reception before their consultation
• Pensioners & HCC holders must present their cards at Reception before their consultation & keep their status details up to date with the clinic

Saturdays 8:30 am to 12:30 pm  TH CONSULTATIONS COVID 19 - $20 fee still applicable to eligible groups above. Please note, the clinic IS CURRENTLY NOT OPEN ON SATURDAYS.

A $20 surcharge applies Saturday. As an example, for a 15 minute or standard consultation, the following applies. Fees vary with the length of the consultation, however, ALL consultation types attract a $20 fee with no exceptions.

Reduced Fee Services

GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans fees range between $42 - $72 out of pocket. These can be initiated by the patient’s doctor after discussion with the patient. An appointment with the practice nurse or doctor will be then arranged, for the medical assessment to be performed, after which time the patient will attend the doctor.

Medical assessments covered by this service include:

• GP Management Plan-annual for patients with chronic disease, in order to arrange a comprehensive written plan of management of the chronic medical condition,
• Review of a GP Management Plan every 6 months to monitor the ongoing health care needs of patients with a chronic disease,
• Team Care Arrangement for patients who have had a GP Management Plan put in place and who have complex care needs, and who require other health care providers and allied health workers to be involved in their care. This benefits the patient by allowing them to access Medicare funded allied health support, such as for dietitians, podiatrists, physiotherapists, diabetic educators and exercise physiologists, to assist in the management of chronic disease,
• Patients aged 40 to 49 years old with a high risk of developing Type 2 Diabetes as determined by the Australian Type 2 Diabetes Risk Assessment Tool. This assessment tool is available on request at Reception from the doctor or practice nurse, and should be provided to your doctor, 3 yearly
• Patients aged 45 to 49 years’ old who are at risk of developing chronic disease, once only
• Patients aged 75 years old or older who are eligible for an annual in depth health assessment, in order to identify early signs of physical and psychological illness, memory and cognitive impairment, and improve the health, independence and quality of life of these patients, annual 
• Patients with intellectual disability, annual
• Medication management review by a consultant pharmacist and your doctor, for patients at risk of developing medication related adverse reactions.
• Childhood immunisations
• Annual Aboriginal and Torres Strait Islander Health Checks for all age groups
• Permanent RACF (residential aged care facility) residents annual
• Refugees with Medicare Access annual
• Former serving members of the ADF annual

Fee Enquiries

Please note that different GP’s operating within the clinic may bulk bill some services. However, all GP’s operate within the Keilor Village Medical fee structure, i.e., there are out of pocket fees for a range of other services.

Please register your questions regarding fees with our receptionists in the first instance, or contact the Practice Manager, Mr. Craig Rayner on 9331 6967 to discuss any queries you may have regarding the fees. Extenuating circumstances may be taken into account for those experiencing financial difficulty, and a payment plan constituted or a service bulk billed with a deferred private fee held over. Please note, that if a payment plan is not requested, the balance of any outstanding fees must be paid in full before the next consultation is booked.

Fees Explained